Govee - Reviews and experiences

Halfway through checkout I messaged support, within minutes they sorted it — surprisingly helpful, really.

Pretty solid — they answered questions, friendly though

I needed one more permanent outdoor light after moving, and the sale had ended. When I called customer care they quickly matched the earlier price — that’s when I relaxed. Practical, no fuss, actually pretty relieved.

Mid-conversation I thought they'd ghost me, but a manager stepped in and fixed it, relieved, still wary.

I'd recommend it, though not perfect — a coworker tipped me, saw them online, answers were quick and price okay

Not worth it — paid an electrician to fit these and they lasted about two months, then only the front strip lights up around the house. I first saw them online and even told a buddy, oops. Sent videos and emails, radio silence. Kinda bright front strip though, surprised me.

Those lights made my patio usable for about a year. I needed them because my bad knees mean I can't climb ladders, so I only needed a new power supply. Annoyingly, when they died customer support demanded proof of purchase — I bought them in-store — and refused to help. They looked nice, and I'm glad they lasted a year, but the aftercare was disappointing.

I was half worried when I realised I'd put the wrong shipping address, but support reached out to me which was a real relief. They fixed the address quickly and the lights arrived a few days later. The moment I knew I was satisfied was during my morning coffee — the kitchen looked exactly how I wanted, simple scenes, no fuss. Price is fair, could be cheaper, but overall solid.

Bought these because we’d just moved and needed decent porch lighting — I was sceptical about smart brands. They’re cheaper and brighter than I expected, but one outdoor unit died, no light, no data. Support took two days to reply after a rough start, then they were great and sent a replacement through Amazon, no fuss. Still a bit wary but glad I picked them, honestly.

Right in the middle of a hectic week I noticed the patio lights were flickering, so I checked my app and—thankfully—the new strand arrived two days earlier than I expected. Packaging was solid, tracking was clear, and the delivery driver left it where I asked. Setup took maybe ten minutes; I've got strips indoors behind the TV and a string outside for evening chill, so I use them daily. I had to contact support once about a firmware hiccup and they replied quickly, helpful, and even followed up later. Prices can be a bit steep when not on sale, but overall I'm glad I stuck with them — reliable, easy to use, and decent customer service.

they admitted the damage was on me, still offered a replacement controller, and followed up a few times to make sure the set-up stayed stable. The first replacement wasn't perfect so they sent the right adapter fast, no waiting around, no guilt trips. It didn't feel like corporate script; it felt like someone taking ownership. Ordering was a bit clunky on my end, I’ll admit I bungled the model number, but support walked me through it. I’m not blind to past bad customer service elsewhere, which is why this stood out. Still mildly critical of the process hiccups, but mostly relieved — lights working, no fuss, I’ll keep buying from them.

Hey, just wanted to let you know, if you're thinking about getting some smart LED light strips, maybe consider getting them from a different place. The customer service and policies there aren't that great, so it's probably better to go with a more reliable store. That being said, I have to admit, most of their products are actually pretty good.

I bought some LED strip lights, and they started getting dim pretty quickly, just a few months after I got them. I reached out to customer service by submitting a ticket, and I only got one response after waiting for two weeks. But, I haven't heard anything back since then. I wouldn't suggest buying anything from this company after my experience.

Hey, I picked up this amazing wifi thermometer for my plants and I'm loving it! The shipping was super quick, and when I had trouble getting it set up, the customer service folks were really helpful. Maybe I just didn't read the instructions right, but they were really chill about it.

The LED lights I purchased were so frustrating, they kept changing to a yellowish-green color when all I wanted was orange lights. I tried reaching out to customer service through email for assistance, but all they did was keep asking for videos that I had already sent four times! It's clear they are trying to scam people and their product is absolutely terrible.

I bought some LED light strips from this company and they were really good quality and super easy to install. The delivery came really quickly, which was a nice surprise, and the product was even better than I expected. But, I did run into a small problem - some of the accessories that were on the European site weren't available on the UK site. I also couldn't buy extra Sticky Pads for the Hexa Panels, which was annoying because they have a special design that you can't find in regular stores. I tried contacting Customer Service for some extras, but unfortunately, I didn't get any.

I had an issue with the LED strip I bought, so I decided to reach out to customer service. They were quick to respond and ended up sending me a replacement within just 2 days. The service was amazing and the product itself is of really good quality as well. Great experience overall!

I just had to get a replacement for something I bought that broke real quick. I called customer service to let them know, and guess what? They had a new one sent to me in only 2 days, no extra charge. I was so amazed at how fast and smooth the whole thing went, and the customer service was top-notch. It made my life a whole lot easier. I'm definitely sticking with this company for my shopping needs from now on. Thanks a bunch!

Oh my gosh, I'm so frustrated! Those LED light strips I got are just awful, they don't work at all. When I reached out to get them replaced, the customer service was just terrible, they didn't do anything to assist me. Like seriously, what's the point of having a customer service team if they won't help out? It's so irritating!

Oh wow, I gotta tell you, I'm super impressed with the LED string lights I bought from this company. They're really top-notch, and the price was actually pretty affordable. But what really amazed me was the amazing customer service I got. Honestly, I've never seen such great service before. This company is definitely heading in the right direction to take over the market and leave their competitors behind.