Garrett Wade - Reviews and experiences

I got these really awesome tools for my dad, but when he tried to return one of them, it turned into a big whole ordeal. The company has great products, but dealing with returns is such a hassle. It takes forever to get your refund, even after they receive the item back!

They really messed up by sending me the wrong item and then making me foot the bill for their mistake. It was such a hassle, I had to use my own time and gas to drive to the Post Office and send back the item they sent by mistake. And get this, they didn't even stick to their own return policy! It clearly states that the item "purchased" has to be returned for a refund. They seem to think that "purchased" and "received" mean the same thing, but that's just not right. And when I offered to just leave the item on my porch for pick-up, they insisted that I cough up $10 and take it to the Post Office myself. Can you believe it?

Don't bother with this company's supposed 90-day return policy. It's a joke and a waste of time. They say they'll give you a full refund within 90 days, but good luck actually getting it. The amount they refund is always off, and sometimes they claim they've refunded you when they haven't. And if you try talking to their customer service, good luck again. They're useless, rude, and just plain incompetent. Hours on the phone, arguing, waiting on hold - all for nothing. Stay away from this company, unless you want to deal with a bunch of crooked idiots!