Garrett Wade - Reviews and experiences

Trust Pilot really saved me, should've paid more attention. Garrett Wade took my money and didn't even send me what I ordered. At first, they just made a shipping label, then said they would ship it after I contacted them, but in the end, they sent me a cheaper part of the item. Now I'm trying to get my money back from my credit card company.

This company took money from my account and I waited for 10 days without getting any products or updates on my order. It was only after my third phone call that they told me they didn't even send out anything because they didn't have it in stock.

I am now talking to our Comptroller and Attorney General about this problem. You can't just take my money and not send what I ordered!

I ordered a garden kneeler as a gift, but it's been out of stock since before Christmas and now it's almost Valentine's Day! They keep emailing me saying it's still out of stock, like, seriously, figure it out! I definitely won't be ordering from them again, no chance.

I ordered four tool items back in January that were all in stock. A few days later, I noticed a charge of $266.97 on my credit card. Even though the carrier's website showed the status as "shipping details received," the items never showed up. After waiting three weeks with no updates, I reached out to Garrett Wade customer service. They said their investigations team would follow up within a day or two. However, after a week passed with no word, I received a partial credit on my card of $251.94 on Feb 23, around $15 less because of Canadian exchange rates. I never got an explanation for the delay and was disappointed with the lack of communication from Garrett Wade, as their Customer Rep promised. It seems the items never even left the warehouse based on the shipper's info. The $15 teaches me a lesson not to order from them again. Their customer service didn't deliver on their promises, and their shipping department has clear issues. In the future, I'll stick with Lee Valley for my tool purchases.

I just bought something online and had some problems with the delivery. It took way longer than it was supposed to - 8 days instead of 3-5. And to top it off, they sent it to the wrong place, so I got the wrong thing. I got in touch with customer service right away to cancel the order and get my money back. But I still haven't seen the refund come through.