Garage - Reviews and experiences

My recent experience with the customer service of the online clothing store was really frustrating. I got a damaged clothing item and when I tried to contact them by email, I didn't get any help. When I chatted with them, they just told me to bring the item to a store or send it back. But there's no store in my province, so any return or replacement would be on my dime. It's annoying to not get any compensation or help for a product that came damaged from their error. As someone who works in e-commerce, I think it's unacceptable to treat customers like this. Other companies usually offer solutions like exchanging for a new product, discounted shipping, or a future discount to make sure customers are happy and keep coming back. I'm really disappointed with how they handled this, and now I see their brand in a different light.

My experience at that store wasn't great. The stuff I bought was damaged or didn't have tags, and when I asked for a refund, they said I missed the time frame even though it was within the 30-day return period. The customer service team wasn't very helpful or understanding, which was annoying. It seems like they might have a rule to not give refunds for cheap items that are damaged. Overall, I thought the products were low-quality and too expensive.

I just had to return something I bought online at the store, but it's been almost two weeks and still no refund. The customer service people keep telling me the same thing over and over, and it's really getting on my nerves. I didn't want to have to involve my payment company, but it looks like I might have to if I want to get my money back.

Can you believe it, eh? I tried to return my jacket and jeans, but those guys are totally ghosting me when it comes to my emails. I thought it would be a piece of cake to send things back if they didn't fit, but nope, not with these people. I don't even know why I bothered ordering from them in the first place. Can you even leave zero stars for them, eh?

My recent experience with that online store was just awful, eh! They sent me a second pair of jeans that I didn't even want, and then had the nerve to charge me for it, can you believe that? I let them know about their mistake, but haven't heard a peep back about getting a return label or about their so-called investigation. It's like they're crossing their fingers and hoping I'll just forget about it or something. Well, not gonna happen! I won't be buying anything from them again, especially not online.

This shopping experience was just terrible. One thing I ordered never came, and the other thing I got was totally wrong in style and size. Trying to reach customer service was a nightmare - I called and used the chat, but couldn't get any real help. And I still haven't got a refund for the thing that never showed up. So disappointed and annoyed with their poor communication and not fixing the problem.