Fresh - Reviews and experiences

I always order my Christmas gifts from here because they have great free gift offers and they come really fast. My orders always arrive within 3 days, even during the busy holiday season. The products are awesome, especially the Lotus range.

I ordered my stuff ages ago and it still hasn't been shipped! I even tried to get a refund but they said they shipped it after I canceled. What a joke! I sent them an email asking for a refund but they didn't even bother replying. Their customer service is terrible.

I recently ordered something online, and boy was it a disaster. They sent it to the wrong place, and instead of owning up to it, they blamed the delivery guy. When I contacted customer service, they said they could give me my money back or send me a new one. I chose to get a replacement, and they said it would come on a certain day, but it never did. I sent a bunch of emails and got no response, so I finally called customer service. The person I talked to was super rude, and then they just hung up on me. I've bought lots of stuff online, but I've never seen such terrible service. I'm definitely not ordering from them again.

So, like, I gotta say, ordering from this company has been a total letdown. Like, I placed my order and then nada, never got my package. According to UPS, my stuff got all messed up in transit and went back to where it came from. I've been trying to get my money back for two weeks now, but no luck. Ain't heard back from anyone, all my emails and messages just sitting there, and every time I call customer service it goes straight to voicemail. Just no response at all, you know?

I can't believe all those negative reviews, my experience was totally smooth from beginning to end! Didn't even have to talk to customer service, my order came quickly, well-wrapped, and in a fancy gift box with a note for my sister. She's thrilled with the products and her skin is glowing!

I ordered some things online from this place because they had a really good deal. But then they said my stuff wouldn't arrive for another week! I was so annoyed! And when I messaged them, they just gave me a weak excuse. Like, sorry but not really. Ugh! I'm not buying from them again!