Francesca's - Reviews and experiences

I gotta tell ya, I recently bought some clothes online and unfortunately, a few of them didn't fit right and didn't look as great in person as they did on the website. I tried to exchange them at the store, but the staff seemed confused about their return policy. They told me that they don't do returns for online purchases in-store anymore, and I'd have to send the items back through USPS and pay a $5 shipping fee. It was so frustrating and disappointing to deal with their inconsistent customer service policies. I've been shopping at this store for a long time, so I was expecting better from them.

OMG, eh? Like seriously, you shouldn't shop here!! The customer service is, like, the absolute worst, eh. They didn't even bother to respond to my emails or calls, and they wouldn't even give me a refund for something I never received. Honestly, don't bother wasting your time or money here, eh.

My recent experience ordering a dress for a special occasion from this online store has been really disappointing. I thought I checked the return policy carefully before buying, but turns out the stuff I got can't be refunded. That's just not cool. It makes me wonder if this store is even trustworthy. Waiting for my order has been stressful too, since I needed the dress for an event. And when I reached out to customer service, it was no better - long waits and unhelpful answers that didn't fix my issue. This whole thing has been so frustrating, I'm trying to sort it out with a dispute.

I was just dealing with a store that took forever to give me my refund. I waited more than a month and nothing, so I emailed customer service but all I got was an automated response. I tried calling them, but all I got was some annoying hold music, no actual person. I started worrying because it seemed like they didn't have any customer service to help me out. It made me wonder if they even care about their customers. Finally, I found an email for a higher-up in the company who actually helped me out. But, this whole situation has made me second-guess ordering from them again.