FarmRio

FarmRio - Reviews and experiences

Average rating
8.2 /10
Based on 28 reviews
Dec 2023-May 2024
Star distribution
58x
413x
31x
22x
14x

Review transparency

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Reviews (28)

Excellent customer service experience

Service

I had such a great experience dealing with Larissa from customer service recently! I goofed up my order, but she was quick to help me fix it with such professionalism. Her communication skills were amazing, and she totally sorted out my problem right away. I really appreciate her help, she totally made my day!

Dress

Service

I bought a dress from this company not long ago, and I gotta say, their customer service team was top-notch. I needed to get the price adjusted, so I shot them an email and Erica got back to me right away with some really helpful info. She helped me out quick and made sure everything was sorted out. The dress is super nice too, and I'm really happy with how good the quality is. It's clear that this company really cares about its customers and goes above and beyond with their customer service.

Dresses

Service

I had such an amazing experience with Larissa's customer service. She got back to me quickly whenever I had a question and took care of everything I needed, like changing sizes and adjusting prices for my order. The dresses from this brand are always so special and gorgeous, making me really happy with my purchase. I would totally suggest this brand to anyone else.

Excellent customer service

Service

I just had a little issue with my order, but the customer service team at this store was awesome at fixing it right away. I forgot to use my promo code, but they were quick to help and sort it out. Their quick response and commitment to solving customer problems really impressed me. It's rare to find such top-notch customer service, and I'm really amazed by how professional this company is. I'll definitely keep supporting them as a loyal customer because of their amazing service.

Awesome customer service!

Service

The customer service at this place is amazing! I had a little issue with my order, but they fixed it really quickly and now I'm a happy customer. It was really great how they were so helpful and friendly. I really appreciate it when a company treats me well, it makes me want to come back for more awesome stuff.

Customer service, fast, responsive

Service

I gotta tell ya, I had such a great experience dealing with their customer service rep, Erica. She was super quick and on the ball when I had a question, giving me all the info I needed right away. Her professionalism and willingness to help really made my whole interaction with the company so positive. I can't thank her enough for the amazing customer service she gave me. It was honestly one of the best customer service experiences I've had in a while.

Love FarmRio, discounts, customer service

Service

I really love this place, eh! The folks who work there are super nice and always help me out when I mess up. One time, I totally forgot to use my discount code when I was ordering my stuff, but they gave me a refund so I didn't have to start all over. That's pretty awesome, don't you think? Plus, the clothes are so cute - I always find something I like.

Cancelled online order

Service

The lady Larissa was so nice! She helped us out by cancelling our order super quickly when we changed our minds. She replied really fast and we're really thankful for her help.

Discount code, wrong size selected

Service

The customer service at this place is just amazing. I had to talk to Erica about a few issues with my order, and let me tell you, she is a true gem. When an item I ordered wasn't available in my size, Erica not only said sorry but also gave me a nice discount code for my next purchase. Today, when I tried using that code, it didn't work. But who came to the rescue? Erica, once again. And just when I thought I was done bothering her, I realized I picked the wrong size after ordering! I messaged Erica, and she replied quickly, promising to fix it. Even though it was my mistake, Erica was so understanding and fixed the order perfectly. I can't thank her enough for going above and beyond to make sure everything was right. Farm Rio's clothes and focus on sustainability were already impressive, but Erica's fantastic customer service has made them my number one choice. Thank you so much!

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About FarmRio

FarmRio is a Brazilian fashion label known for its vibrant and eclectic designs that draw heavy inspiration from the country’s rich cultural heritage, flora, and fauna. Founded in 1997 in Rio de Janeiro by Katia Barros and Marcello Bastos, the company began as a small stand at a local fashion market. FarmRio has since grown into a globally recognized brand, celebrated for its commitment to sustainability, including initiatives aimed at reducing environmental impact and promoting reforestation in the Amazon Rainforest. The brand offers a wide range of women’s apparel and accessories characterized by bold prints, colourful patterns, and intricate details, embodying the spirited and lively essence of Rio de Janeiro.

Contact Information

Abbot Kinney Blvd Venice

90291 Venice, CA

United States

📧 hello@farmrio.com

☎ +1 347-429-7184

🌐 www.farmrio.com

Categories FarmRio

Last update: November 29, 2024

Website (Partner link)

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