Emma Mattress - Reviews and experiences

So I bought a mattress and frame online not too long ago and let me tell ya, it's been a bit of a disaster. The mattress showed up pretty quickly and seems decent, but the frame is a whole other story. I've reached out to customer service twice now about the frame issues, and both times they told me they'd sort it out fast - but no luck. It's been months and I'm still waiting for either the frame or my money back. This company is seriously lacking in honesty and transparency, and I'm not feeling very hopeful about getting my cash back. It's like dealing with a shady business that couldn't care less about its customers. If you end up in a similar boat, be ready to maybe fight it out legally to get your money back, which is frustrating and expensive. I'd suggest looking elsewhere for a more reliable and trustworthy choice if you're thinking about buying from these guys.

I thought I was in for a good night's sleep by ordering a new mattress online, but it turned out to be a huge mistake! The mattress never showed up, and when I asked for a refund, they said no way. After looking at some reviews online, I saw that I wasn't the only one with this problem. This company does not care about their customers one bit. Take my word for it and steer clear of them if you don't want to waste your money and peace of mind!