Emma Mattress - Reviews and experiences
Oct 2023-Mar 2024
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Reviews (10)
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Premium mattress purchase
Premium mattress purchase
CommunicationMy experience buying a fancy mattress from this company was so disappointing. I expected it to arrive on November 9th, but that day came and went with no word on delivery. I tried to call customer service, but there wasn't a phone number, just a form to fill out. I filled that form out a bunch, but never heard back. I tried again, asking for a speedy response over text or call. Finally, at 5:50pm, I got an email, which basically said my mattress was coming from DPD Ireland (I live in England) and gave me a bogus tracking number. When I tried to contact DPD with a number on the invoice, they were closed. This whole situation with the terrible customer service has left me really unsatisfied.
About Emma Mattress
Emma Mattress is a Germany-based company that specializes in the design and sale of mattresses and sleep accessories. Founded in 2013 by Dennis Schmoltzi and Manuel Müller, the company rapidly expanded its operations across Europe and eventually worldwide, including Canada. Emma Mattress emphasizes on providing high-quality, comfortable, and technologically advanced sleeping products, incorporating materials and designs that cater to a wide array of sleep preferences. Their product line typically includes memory foam, hybrid mattresses, and other sleep-related accessories aimed at enhancing sleep quality. The company has gained significant recognition for its innovative approach to sleep technology, winning numerous awards in various countries for their products' comfort and design excellence. Emma Mattress operates on a direct-to-consumer model, offering its products primarily through online channels, which allows for competitive pricing by eliminating traditional retail mark-ups.
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Last update: November 29, 2024
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