Emma Mattress - Reviews and experiences
Oct 2023-Mar 2024
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Reviews (10)
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Two mattresses, one double and one single
Two mattresses, one double and one single
Product
I had a really frustrating time dealing with the customer service at this company. The mattresses I bought turned out to be not so great - they were supposed to be supportive, but they actually ended up causing me back pain. Even worse, the double mattress had to be switched out after just one month. But when it came time to get rid of the faulty one, there were all kinds of mix-ups and delays. In the end, I just ended up giving it away.
The single mattress, which is also not doing a good job at supporting me, has been waiting for a replacement for almost three whole months now. The customer service folks keep giving me excuses instead of actual solutions. They write these long-winded responses that don't even really address the problem at hand. It's beyond frustrating.
Comfortable mattress
Comfortable mattress
ProductThe mattress is honestly incredible. It's made such a difference in how well I sleep, I would totally suggest it to anyone who wants a great night's rest. The service they gave was top-notch, and the delivery was fast and easy. I'm really happy with my purchase and will definitely be telling others about it.
About Emma Mattress
Emma Mattress is a Germany-based company that specializes in the design and sale of mattresses and sleep accessories. Founded in 2013 by Dennis Schmoltzi and Manuel Müller, the company rapidly expanded its operations across Europe and eventually worldwide, including Canada. Emma Mattress emphasizes on providing high-quality, comfortable, and technologically advanced sleeping products, incorporating materials and designs that cater to a wide array of sleep preferences. Their product line typically includes memory foam, hybrid mattresses, and other sleep-related accessories aimed at enhancing sleep quality. The company has gained significant recognition for its innovative approach to sleep technology, winning numerous awards in various countries for their products' comfort and design excellence. Emma Mattress operates on a direct-to-consumer model, offering its products primarily through online channels, which allows for competitive pricing by eliminating traditional retail mark-ups.
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Categories Emma Mattress
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Last update: November 29, 2024
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