Ekster

Ekster - Reviews and experiences

Average rating
9.4 /10
Based on 27 reviews
Nov 2023-Mar 2026
Star distribution
56x
420x
31x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (27)

Filter

Problem resolution with warranty claim

Returns & Refunds

I had a problem with my wallet and had to send in a warranty claim. The folks at this company were super quick and on the ball in handling my issue. They sorted it out on the spot and I was really blown away by how friendly and caring they were in their communication. Thanks a million for your exceptional service!

Perfect Customer Service

Service

Eh, had a bit of a problem with the product, but the customer service team from the company was right on it. They just asked for some basic info to prove I bought it and who I am, and now a replacement is already on its way. It's nice to see a company that really cares about their customers and puts fixing things at the top of the list. Nowadays, lots of companies make you do all sorts of stuff just to fix a mistake they made, so it's nice to come across one that actually gives a darn. And on top of that, the product itself - a wallet in this case - is absolutely amazing!

Lovely product with helpful customer service

Product

I just bought this great product and I gotta say, the customer service from the company was top-notch. The product itself is amazing, but what really got me was how they went above and beyond when I had a little question about it. They got back to me fast and the person I talked to was super helpful, which made my whole experience with the company really great. Having a good product is one thing, but having awesome customer service too? That's what really makes a company stand out.

2 wallets purchased

Product

I just got two wallets from this company and let me tell you, I am seriously impressed by how good they are! They look so sleek and modern, and they work like a dream. I got one for me and one as a gift, and both people were super happy with their new wallets. I'd totally suggest these wallets to anyone looking for a cool and practical accessory.

Wallet purchase

Returns & Refunds

I got this really awesome new wallet last year and I've been using it non-stop! But then, one day when I took out a card I didn't need anymore, some other cards fell out too. I was like, uh oh! So, I reached out to them and they quickly sent me a new one. I'm really pleased with how they took care of me!

awesome customer service

Service

I had a problem with my card thingamajig and they got back to me real quick, in like less than a day! They were super easy to deal with and got me a new one super fast cause it was under warranty. I'm gonna keep buying their stuff cause they're so good, eh!

Ekster wallet purchase

Returns & Refunds

I got my wallet from this company about 4 months ago and gotta say, I'm pretty impressed. The wallet looks great and I really like that it works with an airtag. But, after using it for a while, I had a problem with the card ejector. I got in touch with their support team and after a few messages, they sent me a replacement right away. It was nice to see a company that really stands by their product and has such helpful and understanding staff. I'm definitely thinking about getting more stuff from them in the future, like maybe a backpack. I'd totally recommend this company to anyone looking for cool, high-quality products. Big shoutout to Bianca for the awesome customer service. Thanks again, y'all!

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About Ekster

Ekster, founded in 2015, is known for specializing in smart wallets and other personal accessories. The company focuses on combining craftsmanship with technology to create innovative products designed for ease of access and security. Their wallets often feature mechanisms for quickly accessing cards and are equipped with technology such as RFID-blocking and tracking capabilities via solar-powered trackers. With an emphasis on both style and functionality, Ekster aims to modernize personal carry items by making them more convenient and secure.

Contact Information

Singel 542

1017AZ Amsterdam

Netherlands

📧 nest@ekster.com

🌐 ekster.com

Last update: March 19, 2026

Website (Partner link)

Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.

Menu