Eddie Bauer - Reviews and experiences

The products I bought were top-notch, but I gotta say, the customer service was a letdown. The people I talked to didn't seem like they knew what they were doing, and they often gave me wrong info which got me pretty frustrated. And don't even get me started on the rewards program – it's outdated and a pain to use. Waiting four months to cash in rewards is just not practical, and not getting points back when I return stuff is a downer.

I'm really bummed out about my recent online shopping experience. I've been a regular customer and have bought a bunch of stuff from this store before, so I was pretty surprised by all the problems I had with my recent orders. I tried to buy the same item three times, and each time it got cancelled because they didn't have it in stock. What made it even worse was that I double-checked with a customer service person before making my last order, and they said it was available. It ended up being a big waste of my time.

I bought a winter jacket from the store but had a bad experience with customer service. The whole process from ordering to receiving the item was disappointing. It took way too long for the jacket to arrive, and when I tried to return it for a refund, the responses and help I got were not very useful. Overall, I was not happy with the service I received.