Eddie Bauer - Reviews and experiences

I recently ordered a pair of sneakers online, but have to say, I was pretty disappointed with how it all went down. I shelled out $10.00 for shipping, only to find my package left right in my building's lobby for anyone to grab. When I figured out the sneakers were too big, I took them back to the store hoping for some help. Unfortunately, the lady working there wasn't the friendliest or most helpful, so I ended up having to return them on my own. And to top it off, they didn't even refund me for the shipping! Total bummer, right? It felt like a total scam to pay for shipping just to have my package dumped in the lobby like it was nothing. I really thought a company that charges for shipping would offer better service, but looks like that wasn't the case. Needless to say, I won't be shopping there again.

Oh man, this is brutal! I ordered a travel blazer for my upcoming trip two weeks back, and can you believe it? It still hasn't shown up! Like, what's the deal, eh? My trip is fast approaching and I don't even care about it anymore. All I keep getting is some dumb message saying it'll arrive the day prior, like come on. Your ordering and delivery service is absolutely the worst, eh! I swear, I'm never shopping here again. How am I supposed to return something that never even made it to me?

I got this coat back in January, and let me tell you, it's been a total nightmare. It's been three weeks and still no coat! When I tried to cancel my order, they said it was on backorder and couldn't be cancelled, like seriously? Then in February, they ended up double-charging my credit card for a pending charge, but still no sign of that coat. I had to threaten them with reporting to the BBB and calling my credit card company before they agreed to cancel my order, and they had the nerve to charge me an extra $10.61. The customer service was a joke. They blamed Covid for their lack of response, which was so last year. Do yourself a favor and steer clear of this place. They need to just shut down already.

Hey there, so I bought these black pants online from this company on March 6th and let me tell you, it was a total mess. I even paid extra for the 3-day delivery, but my order never showed up. Come March 12th, I decided to call their customer service to figure out what was going on, but all I got was a lot of back and forth. The person I talked to didn't seem to have a clue and couldn't give me any updates on where my package was. They basically told me to go on waiting for another 4 days and then call back if it still hadn't arrived. When I asked what they would do if my order never appeared, they had no answer. Dealing with someone who didn't know how things worked at the company was super frustrating. Definitely crossing them off my list of places to shop from.

I bought this outdoor jacket from this company recently and honestly, it was a total letdown from start to finish. The website said I'd get it in 5 to 7 days, but that was way off. When I asked about my order, they said I had to wait an extra 11 days after that initial timeframe, which was not cool at all. And when I tried to cancel because of the crazy delay, they said I had to get the item first before cancelling. That just seemed so unreasonable and left me feeling pretty annoyed with their customer service. I definitely won't be buying anything from them again.