Ecovacs - Reviews and experiences

I first noticed this Deebot at a buddy’s place — looked neat and he swore by it, so I ordered one myself. Delivery actually showed up on time, well packed and intact, which I appreciated because shipping big things can be a headache. The robot worked okay for a few months, then it just stopped responding; app wouldn’t connect and the unit felt like a brick. I called customer support and the rep I got was not helpful — basic troubleshooting, interrupting me, and eventually the call ended abruptly. Their warranty “fix” is that I have to find a big, sturdy box, pack the heavy machine myself and ship it back, then wait weeks for a repair. No pickup, no replacement while it’s gone, no real ownership from them for a unit that failed early. So yeah, thumbs up for the delivery and packaging, but service and the returns process left me frustrated. I told the friend who recommended it to hold off, and I’ll mention this on the forum so others know what to expect. Glad the delivery went smoothly though, or it would have been even worse.