Ecco - Reviews and experiences

Bought some shoes online, man oh man did it take forever for them to finally show up! Dealt with some really terrible customer support too – they don't even have a phone number, all I could do was email them. It's been six weeks and I'm still waiting on my refund. That's it, they've lost me as a customer.

So I bought a pair of shoes from this store, and guess what? They sent me the wrong size! I was really bummed out about it. When I tried to return them for a refund, I ran into a whole bunch of problems because the store was closed. Their return policy was super confusing and hard to figure out, making the whole thing super annoying. Based on my crappy experience with their customer service and return process, I definitely wouldn't suggest this store to anyone else.

Hey folks, just wanted to give you a heads up about some shady stuff I've experienced with this company. I've been reaching out to their Customer Service for a few weeks now, and all I keep getting are those boring standard emails about their return policies. And guess what? Their return process is super slow, promising refunds within 2-4 weeks. Waiting a whole month for my money back? Not cool. To top it off, two of the items I bought arrived damaged, all sticky and gross. I sent everything back right away, and Ecco got the stuff back on January 5th. But since then, I haven't heard a peep from them - no response, no refund, nothing. It's beyond frustrating, and there's no way for me to speak to someone higher up about it. Seems like they're just sitting on my money and not caring about their customers' concerns. Because of their silence, I might have to get my credit card company involved to sort this mess out. The way they're handling this situation is sketchy and irresponsible, so I recommend you steer clear to save yourself from any headaches.

I just bought a pair of boots from this company, but they didn't fit right. When I wanted to send them back, they told me to get in touch with Customer Support to get a return label if I needed one. But here's the kicker - turns out free returns are only for registered members. I saw this rule in tiny writing in the shopping cart, but it wasn't clear in the FAQs or anywhere else on the site.

This place is taking forever to give me my money back for returning my shoes. They're saying it might take up to 4 weeks! That's way too long, I need my cash back ASAP so I can buy more cool stuff. Their refund policy is not cool at all and I'm definitely not going to buy anything online from them again. Come on, I gave you back your shoes, now give me my money! Their customer service is like a ghost, you never see them. There's no chat or phone number, so you can only email them, which is super annoying. Not impressed at all.

So I ordered some shoes off the website, you know. First off, they don't give you a shipping label to return anything, so you gotta pay to send it back yourself! And they don't clearly tell you that on the website, you know. I even asked if I could just drop it off at the return spot since I live so close, but they said no way, you know. And the customer service folks are just like robots, not helpful at all, you know. The shoes weren't even worth the price, the quality didn't match up, so I wouldn't recommend buying from them, you know.

The shoes I bought are so ugly and they don't even fit properly. The customer service is terrible, they won't even let me return them in-store like their website claims! I have to pay to ship them back, what a rip off, eh!

My experience with ECCO's customer service was a real letdown. I came across a bunch of issues like not being able to find a phone number and the online chat not being helpful at all. Even after I placed an order, I didn't hear anything for over a month, and when I tried reaching out through emails and comments, I got no response. And to top it off, not only did I get the wrong shoe, but another order got canceled and I didn't even get a refund. The fact that ECCO's customer service team didn't take any responsibility or bother to respond left me feeling really frustrated and disappointed.

I've been shopping with them for over ten years, getting several pairs of shoes every year. But my most recent return experience has been a total letdown. It took them more than a month to even start processing my return, and I still haven't gotten my refund. This kind of service is just not okay, and it's really put me off ordering from them in the future.