Eastern Mountain Sports - Reviews and experiences

So, I bought a backpack online for $160, but ended up needing to return it the next day for a different one. Let me tell you, the return process was a total headache. First off, I had to fork out even more money for shipping the backpack back, and then it got delayed. When I reached out to customer service about the return, they told me I'd have to pay for shipping all over again. Plus, if they didn't get it back in a few days, I'd only get store credit. When I tried to return it in person, I only got store credit - no refund on the tax I shelled out. Total bummer.

I bought some shoes at your store while I was travelling recently, but they were uncomfortable. I tried to return them within a day, but the return policy was disappointing. Instead of getting my money back, I was only given a gift card. It's not very handy for me though, because there aren't any of your stores nearby. It's also frustrating that I can't use the gift card at places like Bob's Stores, even though they sell the same stuff. I'm not happy with how this return situation was handled and it's been difficult to use the gift card online.

I ordered the new New Balance tennis shoes from this company, but they sent me an old version instead. When I talked to customer service about it, they made me pay for return shipping and didn't give me back the original shipping cost. Their bait and switch tactics are not cool, and I won't be shopping with them again. Just a heads up if you're thinking about ordering from them, they might try to trick you too.