Eastern Mountain Sports

Eastern Mountain Sports - Reviews and experiences

Average rating
5.8 /10
Based on 11 reviews
Nov 2023-Mar 2024
Star distribution
51x
41x
35x
22x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (11)

Online order mix-up

Communication

I bought some outdoor gear online at a store, but they sent me the wrong stuff that was meant for someone else. I called customer service, and they said they couldn't ship my order until I sent back the wrong items. Even though it was their mistake, they wanted me to return the items to UPS store myself, which was a hassle. I tried to reach out to them by phone and email, but I still haven't heard back about getting a prepaid shipping label.

Long backpack received instead of Regular

Communication

The customer service at this store is seriously terrible. I ordered what I thought was a Regular backpack, but got a Long one by mistake. Dealing with this mix-up has been a total nightmare. There's no customer service number, no chat option, and no clear way to return items on their website. It's been so annoying and disappointing to deal with this lack of communication and support.

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About Eastern Mountain Sports

Eastern Mountain Sports, often abbreviated as EMS, is a retailer specializing in outdoor equipment and clothing. Founded in 1967 in Wellesley, Massachusetts, it initially catered to the needs of outdoor enthusiasts in the northeastern United States. The company offers a wide range of products including camping equipment, climbing gear, bicycles, and apparel designed for a variety of outdoor activities. Over the years, EMS has expanded its footprint, operating several stores across the U.S., while also serving customers through its website. The company is known for its commitment to providing high-quality gear and expert advice for adventurers of all skill levels.

Contact Information

🌐 www.ems.com

Categories Eastern Mountain Sports

Last update: November 29, 2024

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