Eastern Mountain Sports - Reviews and experiences

I bought some outdoor gear online at a store, but they sent me the wrong stuff that was meant for someone else. I called customer service, and they said they couldn't ship my order until I sent back the wrong items. Even though it was their mistake, they wanted me to return the items to UPS store myself, which was a hassle. I tried to reach out to them by phone and email, but I still haven't heard back about getting a prepaid shipping label.

The customer service at this store is seriously terrible. I ordered what I thought was a Regular backpack, but got a Long one by mistake. Dealing with this mix-up has been a total nightmare. There's no customer service number, no chat option, and no clear way to return items on their website. It's been so annoying and disappointing to deal with this lack of communication and support.