Desigual - Reviews and experiences

it did get sorted in the end, but it was a real bother. I needed those two items for a small trip and decided to return them when they didn’t fit. I sent them back about a month ago and got the automatic return email, then crickets. I called a bunch, calls dropped, got those prerecorded “we’ll call you back” messages — no callback. Sent an email two weeks ago, no reply. I was halfway through a chargeback with my bank when someone finally rang me and the refund showed up a couple days later. So yeah, relieved it’s over and grateful it was fixed, but the whole process was sloppy and stressful. If you’re short on patience, maybe think twice or be ready to chase them.

I'm so annoyed with the customer service from this company. I followed their advice on the website to return an item, but there was no return label in the package. Now I'm just waiting around for a response that feels like it's never coming. I gave them my order/return number, but there's still no solution in sight. And on top of that, I haven't gotten any email from them, even after checking my junk folder several times. This is not how you should treat customers, especially when they're trying to follow your return policy.

My experience with this brand has been really disappointing. I sent back a lot of clothes in October last year, but I didn't get my money back on my credit card until February, four months later. When I talked to customer service about it, all they offered me were discount vouchers to make up for the delay. I told them I wasn't happy with that and asked for a refund instead, but they said no. So now I'm out of money because of their bad service. This whole thing has really turned me off, and I can say for sure that I won't be shopping here again.

I went and bought a bunch of cool jackets and sweaters from that store, eh? But then when I had to send some back ‘cause they didn’t fit right, it was a total disaster, I tell ya! They said they only got one package back when I actually sent back four items! What a mess. Finally, they gave me a refund for one of the missing items after I showed them proof, but now they’re not even replying to my emails about the other missing refund. And I can’t even get through to anyone on the phone to help me out, eh. What a nightmare, I’m so frustrated!

This company is a complete disaster. They have terrible customer service and are obviously running a scam. I bought 4 things online and I had to return all of them, but I only got a refund for one item. I've been trying to reach their customer service for weeks, sending lots of emails and making a ton of phone calls, but I haven't heard back or gotten a solution yet. It's been more than a month now, and I still haven't got the right refund. Don't bother spending your time and money with this shady company.