Dermstore

Dermstore - Reviews and experiences

Average rating
8.8 /10
Based on 24 reviews
Nov 2023-May 2024
Star distribution
54x
417x
33x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (24)

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Spa-recommended products

Overall

I really like how you guys respect my preferences and don't bug me with constant review requests. It makes me want to spread the word about my great experiences with your company. I've been super happy with the stuff I've bought from your store. The buying process is easy and your customer service rocks, which makes shopping enjoyable. I also love the rewards points, product samples, and sales events - they're nice little extras. Overall, being able to easily find the products recommended by the spa makes shopping a breeze. Thanks a bunch!

Return inquiry assistance

Returns & Refunds

I had a frustrating time trying to track a return and replacement item online. The customer service team couldn't really help me out, so they gave me a phone number to call instead. When I spoke to Jenal on the phone, she was super helpful. She listened to my problems and gave me all the info I needed about sending the item back. I really appreciated her professionalism and how she answered all my questions.

Email sales alerts for skincare products

Communication

I'm a faithful customer of this store, and I really appreciate the emails they send me about sales on my fave fancy skincare stuff. I'm all about investing in good skincare, so these alerts are super helpful for me to grab what I need without spending a ton. I love that there's a mix of products on sale, so I can experiment with new things from my go-to skincare brands without paying full price.

Skincare products

Overall

As someone who's been shopping at this skincare store for a long time, I gotta say that Dermstore always impresses me with their wide variety of top-quality products and amazing customer service. I've been sticking with Dermstore for years and I've never been let down by my purchases. Brands like Skin Medica, Paula's Choice, Dr. Dennis Gross, and Obagi always have just what I need for my skincare routine with their high-quality ingredients. I also really appreciate the discounts they give on repeat purchases, which makes it easier for me to keep using my favorite products without spending too much. Thanks a lot, Dermstore, for always giving me the best of the best!

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About Dermstore

Dermstore is an American online retailer specializing in professional-strength skin care products, makeup, and hair care products. Founded in 1999 by a dermatologist, the company aims to provide consumers with access to dermatologist-recommended products that were previously only available in doctors' offices or high-end spas. With a focus on quality, efficacy, and customer education, Dermstore has grown to become one of the leading online destinations for premium beauty and skincare products. It offers products from over hundreds of brands, including difficult-to-find specialty brands and professional-grade treatments. Over the years, Dermstore has expanded its offerings to include beauty tools, organic and natural products, and men's grooming products.

Contact Information

🌐 dermstore.com

Last update: November 29, 2024

Website (Partner link)

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