Decathlon - Reviews and experiences

So, I bought my kid a tennis racket from this store, but it turned out to be faulty. I was pretty upset because it was meant to be a birthday present. Luckily, I went to the High Street Kensington store and they were really nice! They tested the racket, found the issue, and even though they didn't have the same one to exchange, they helped me pick out a new one that was just as good. The staff, Dicky, Shreya, and Viktor, were amazing and super helpful. I'll definitely be going back there in the future!

I was really happy with my first purchase from this store, everything went smoothly. But I have to say, my experience with the second-hand products section was not great. I ordered a raincoat but got leather gloves instead. I had to organize a pick-up for the wrong item, and they didn't offer to send me the raincoat I actually wanted. Even though I got a half-hearted apology, it's been more than a week since I returned the gloves and I still haven't gotten my refund. It's a shame that this experience with Decathlon's second-hand products has changed my opinion of the store. I used to recommend Decathlon to people, but now I'm feeling let down.

I used the store's order and return option for delivery, but I had some trouble when I tried to return the parcel with the QR code provided. The code didn't work at the store, and even after I contacted customer service, the return didn't go through correctly. I had to go back to the store again, which was really annoying. I saw other customers having the same issues with their returns too. I wouldn't suggest using this option.

I recently bought a wetsuit for my son from the website and used the size chart they provided. Unfortunately, when it came, it was too small. Now, I'm trying to exchange it for a bigger size, but I'm having a hard time finding clear instructions on how to do that on the website. I tried messaging customer service through WhatsApp, but after five hours, I still haven't heard back from a real person. This level of customer service is not okay, especially from a store that's supposed to be reputable. If I knew I would be left hanging like this, I wouldn't have bought it in the first place.

I recently bought something online and was bummed because I couldn't find an easy way to return it on the website. I tried watching a Youtube video for help, but it was old and didn't really guide me through. I also had a hard time getting in touch with a live chat agent for help. But, when I finally emailed them, they got back to me quickly and gave me a Royal Mail label to send my item back.