DC - Reviews and experiences

Just ordered two pairs of shoes online, but unfortunately they were too small even though I got my usual size. Ended up having to pay £13 to return them. When I tried reaching out to customer service about it, they weren't very helpful. Overall, it was a pretty disappointing experience. I won't be shopping from this company again.

Eh, listen up. This is honestly the worst customer service I've ever dealt with. I sent back my order in March and still haven't heard a peep about my $150 refund. It's beyond frustrating, eh? Especially 'cause I've got more stuff to return worth the same amount. And when I try to holler at customer service, all I get are those automated emails full of lame excuses, talkin' 'bout Brexit and whatnot. I've shopped with other surf and snowboard companies in Europe with no issues, so what's the holdup here, eh?

I recently bought a pair of winter boots online and man, oh man, was I ever let down by the sizing. I ordered my regular size, but the boots ended up being way too small. I decided to reach out to customer service for some help, but they were completely useless. And to top it all off, the return policy was a total joke. They didn't even give me return postage, so I ended up having to fork out a ton of cash to send the boots back or drop them off at a store. The cherry on top? There aren't any stores nearby, which just made the whole return process way more of a hassle. It's pretty obvious that this company needs to seriously revamp their eCommerce return game if they want to stand a chance against Amazon.