Daily Steals - Reviews and experiences

messy return process at first, but they did fix it in the end. I bought an Xbox Elite Series 2 as a Christmas present and opened the delivery to find the box mangled — creased corners, a few scratches and what looked like tape over the factory seal. I didn’t open the controller, I just wanted a refund because it wasn’t giftable. I tried to follow their “hassle-free” returns but hit a slow, email-only system. No phone option, answer took two days and they asked for photos to investigate. Fine, I sent the pictures right away, then got a message saying they’d find a resolution within 48 hours and that they don’t work weekends or holidays. It was the couple of days before Thanksgiving, so that timing sucked. I was skeptical — felt like I was being put through unnecessary steps compared to other retailers I use. Still, after the photos and a brief back-and-forth they approved the refund and I saw the credit hit my account within the timeframe they promised. Not painless, but it worked. So if you need a quick, no-questions refund, this isn’t that place; but if you can wait an extra few days and follow their photo requests, they will follow through. I won’t rush back, but I’m not completely mad about how it ended.