
Cymax - Reviews and experiences
Nov 2023-May 2024
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Reviews (21)
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Damaged items and poor customer service
Damaged items and poor customer service
ServiceOh man, what a nightmare! I bought two things and they both showed up wrecked. Can't even give 'em a call for help, and it takes forever for them to reply to emails. The order updates they send are all wrong, and the shipping details are no good. Trying to get my money back is turning into a total mess right now.
Broken dresser
Broken dresser
ServiceSo, I ordered this dresser from a website, eh? And when it arrived, it was all broken and stuff. I was pretty ticked off because I waited forever for it to get here, and then it was all messed up. I tried to get in touch with them but they took forever to respond, and when they finally did, they were like, "Oh, just send it back and we'll give you some cash." Like, come on! I just wanted a new dresser that wasn't busted. They were useless, I wouldn't suggest them to anyone. Just steer clear of them, believe me.
Some cool stuff for my room
Some cool stuff for my room
ServiceSo I got some things for my room and let me tell ya, it was not great. The customer service was basically nowhere to be found, and when they did reply, it was like they couldn't care less. Terrible, so I definitely wouldn't recommend buying from them! Plus, the shipping times were way off, not cool in the slightest.
Just got new office stuff
Just got new office stuff
ServiceSo, I got some new office stuff in December and it was super easy to order. I didn't have to stress about when it would arrive or anything, which was great for my stress levels. My representative was super nice and helpful too, which was a bonus. Thanks, Cymax!
Amplifier stand purchase
Amplifier stand purchase
ServiceI recently got an amp stand and had a really good experience with the customer service. The person I talked to was super helpful and made sure to answer all my questions thoroughly. And it was nice of them to let me know about a shipping delay even though it wasn't their fault. It showed me that they really value customer satisfaction, so I'll definitely be coming back to buy from them again.
2 drawer filing cabinet
2 drawer filing cabinet
ServiceI bought a 2 drawer filing cabinet from Cymax recently and when it got here, it was all beat up. The panels were all messed up and the whole cabinet was not great quality. Bush furniture sent me some new panels, which was nice of them, but Cymax didn't do much to help. I tried to email and call them but I couldn't talk to a real person or get any answers. Their customer service was pretty bad, so I won't be buying from them again.
Recent furniture purchase
Recent furniture purchase
ServiceMy experience with Cymax was amazing from beginning to end. The customer service was top-notch and really knew their stuff. The quality of the products went above and beyond what I expected, and I am so happy with my purchases. I will definitely be shopping with Cymax again and telling my friends about them.
About Cymax
Cymax Group is a Canadian e-commerce company founded in 2004. It specializes in retailing furniture, home décor, and office supplies. Over the years, Cymax has focused on leveraging technology and innovation to create a seamless online shopping experience for customers across North America. The company utilizes a drop-shipping model, partnering with thousands of suppliers to offer a wide range of home and office products directly to consumers, without requiring large warehouse spaces. This model allows Cymax to offer a broad selection of products while minimizing overhead costs. Headquartered in Vancouver, British Columbia, Cymax has grown into a prominent player in the online furniture retail space, emphasizing customer service, efficiency, and the integration of technology into every aspect of its business operations.
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Last update: November 29, 2024
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