Cosori - Reviews and experiences

they shipped the wrong items, customer service told me to return them at my own cost, the parcels came back “undeliverable” after weeks, and every follow-up just recycled the same return address while promising a refund. Also gave one to a neighbour who couldn't stop bragging. Product: yes. Company: a mess.

I was halfway through a quick lunch the first time I used this air fryer — fries went in, ten minutes later they were actually crispy like a little miracle. The basket feels solid, the handle has some weight to it and the controls are straightforward, not one of those fiddly touch panels. I started using it on a weekend and my first impression was “oh, this is nicely built” — compact enough for my counter but big enough for two people. A week later I got an email about a recall, which was annoying, and they asked me to cut the power cord and send a photo as part of getting a replacement. That part felt a little weird and the wait estimate was, uhm, long — they said 8+ weeks. Calling support didn’t clear much up, I kept getting “wait for tracking” over and over. Still, I can’t deny how well it cooks and how easy cleanup is, and that surprised me in a good way. If they tighten up the follow-up and shipping it's a solid little appliance.

uploaded clear photos of front, back and the bottom with the batch number — the number was easy to read. A few days later I get a boilerplate reply saying my batch number is wrong. I resubmitted the same photos. Then another email asking for a “handwritten” batch number — which makes no sense because there isn’t one. Sent the photo again and now I get a message that they’ll “reject your request later, then you can upload the correct photos” — that reads like a typo or someone copying a template. Calling the 800 number from the email just disconnects on me. So, decent product performance, but the recall handling and customer service are frustrating and confusing. No replacement delivered yet, and getting a straight answer is the problem.