Citadium - Reviews and experiences

there’s no clear return address, no email listed, and calls or contact forms get you nowhere. I’ve had easier times with other shops. Glad it wasn’t damaged, but the silence from support is really annoying today.

I was already halfway through the stress of waiting when the tracking stopped and my doubts kicked in — I’d hesitated before buying because of mixed reviews about packing and returns. Sure enough, the first parcel showed up damaged and was sent back. I contacted customer service and, to be honest, there was a quiet period that annoyed me. After a few nudges they responded, arranged a replacement and refunded the shipping hassle — not lightning-fast, but they made it right in the end. I tried the replacement the next morning and it was fine, exactly what I expected. So yeah, nervous at first, then relieved once they actually dealt with it.