Citadium - Reviews and experiences

there’s no clear return address, no email listed, and calls or contact forms get you nowhere. I’ve had easier times with other shops. Glad it wasn’t damaged, but the silence from support is really annoying today.

I’ve shopped here before and usually it’s been solid. A friend recommended them and I ordered again after seeing a sale online. This time the sweater’s colour leaked onto the bag when I opened it. I emailed on Jan 31 with order 1891982 but haven’t heard back. Still glad I gave them another try.

emails go unanswered, contact form too, calls just ring and drop. Feels like being ghosted. The site looked okay and price was reasonable, but customer support is just not there. Won't be ordering again.

Solid pick, honestly — I was doubtful at first but pretty pleased. I ordered in February because I needed it for a trip, thought the bad online reviews might be true. Parcel arrived fast and the product matched the pictures, which put me at ease. I did email customer service and got no reply, a bit annoying, but everything worked so I'm satisfied, if a little surprised.

I was already halfway through the stress of waiting when the tracking stopped and my doubts kicked in — I’d hesitated before buying because of mixed reviews about packing and returns. Sure enough, the first parcel showed up damaged and was sent back. I contacted customer service and, to be honest, there was a quiet period that annoyed me. After a few nudges they responded, arranged a replacement and refunded the shipping hassle — not lightning-fast, but they made it right in the end. I tried the replacement the next morning and it was fine, exactly what I expected. So yeah, nervous at first, then relieved once they actually dealt with it.

they asked for passport numbers and a bunch of personal details. I’m not into handing over that kind of stuff for a discount, so I pushed back. They wouldn’t register me without it and offered no real explanation. Bit of a sour exchange — reminded me of other firms that are clumsy at verification, but usually they at least explain why. Still, to their credit, the parcel arrived quickly, no fuss with shipping. That moment — when the box showed up right on time — is when I stopped feeling completely annoyed and thought, okay, they did one thing well. Would I go back? Maybe, but only after I’d see improvements to the website and a less invasive support ask. For now, mixed feelings.

comfy from day one, perfect for my bike-to-work routine, and they’ve held up through slushy sidewalks and a couple of wet dog walks. So yeah, the delivery experience was the weak link and customer service could be way better prepared for sale volumes, but once resolved I was pretty happy with the product. If you buy, just expect to be persistent about the delivery — it’s worth it for the shoes, but frustrating.