Charlotte Russe - Reviews and experiences

I had a crappy time at this store cause they charged me wrong for my stuff and when I told them, they said I wouldn't get my money back. It sucked dealing with a situation where it was their mistake but they didn't want to fix it by giving me a refund. They just said I could pick something else instead, which wasn't what I wanted. The way they handled it showed they didn't know how to deal with these types of things properly and made shopping there a pain.

This place is honestly the worst when it comes to their return policy. It's so frustrating that they don't give any refunds, like who does that? And to top it off, they won't even let you exchange things like bathing suits that are brand new, so unfair. It feels like they just want to keep your money and not care about the customers. Their no-trying-on rule is just ridiculous, how are we supposed to know if something will fit without trying it on? The staff there were so rude and unhelpful, they had no patience and bad attitudes. I'm definitely not going back to shop there again, that's for sure.

I bought two pairs of boots online from this store, eh, recently and they didn't fit me right, you know. When I tried to send them back, I found out I had to pay $15 for the shipping, eh, for the return. That basically meant I was losing half the value of the boots, eh. It was pretty frustrating because most other online fashion stores I've shopped at offer free returns, you know. It was a pricey lesson to learn, and I'll definitely think twice before ordering from this store again, eh.

I recently bought a pair of high rise jeans from this online store, expecting the same great quality I've found at Charlotte Russe in person. But the material turned out to be cheap and fake, nothing like the real thing. Plus, when I tried to return them like I was told to, I never got my money back. The customer service was terrible, accusing me of lying! I won't ever spend my money there again. It's a scam, and I hope they shut down for good.

I spent 70 bucks on clothes but couldn't try them on 'cause of covid. Then when I got home, nothin' fit right. The sizes were all wonky - XL felt more like an XS. Makes me mad that the store only does merchandise credit or exchange, not cash back. I feel ripped off and super frustrated about losin' 70 bucks.

The new online return system is just terrible, eh? So, I bought some stuff online and had to return it in the store, but now they don't take online returns in-store anymore. I had to mail the items back to the warehouse. Can you believe that? And then, to top it off, I only got a refund for two items out of the three I sent back. When I called customer service, they told me they took off a $6.95 restocking fee from my refund, and it's non-refundable. The whole system is just a mess. It's even worse than the old one, if you can imagine. I'm worried this new system is gonna drive the company to bankruptcy soon. It's just crazy, eh?