Buffy - Reviews and experiences

The customer service was terrible! I ordered a pillow in November and they kept giving me excuses in December about when it would ship. They couldn't give me a straight answer and kept changing the delivery date. It's not fair to say something is in stock when it's not. And charging me before sending the product out? Not right at all. Such a pain to deal with, definitely not worth the trouble.

I gotta say, my first buy from this company was awesome. I loved my queen cloud comforter, it was good to me for years. But when I decided to switch to a king-sized bed and treat myself to some new bedding, I was super disappointed. I spent a bunch of cash on what I thought was top-notch bedding, only to see the sheets falling apart within a year. The hole in the sheet is massive now, way bigger than my hand. It's just not right for pricey sheets to go downhill that fast. I contacted customer service hoping for a fix, but all they gave me was a measly 20% off code, which I could already find on their site. It was pretty insulting, to be honest. Needless to say, I won't be buying anything else from this company.

I received a pillow as a gift but I actually wanted to exchange it for a quilted throw. Everything came pretty quickly and the throw was really nice, although the color wasn't what I had in mind. Customer service got back to me fast and they made it super easy to exchange it for a different color.

I recently bought a comforter from this company that lets you try it out for 30 days. Unfortunately, I found the comforter to be too warm for my liking. When I contacted customer service to start the return process, I was met with amazing service. The staff were really nice and helpful. They even suggested that instead of returning the comforter, I could donate it to a homeless shelter and still get a full refund. I thought that was a great and thoughtful idea.

Moreover, the customer service team went out of their way to help me find addresses for local shelters. Even though I didn't end up donating, they quickly sent me a return label free of charge. The whole process was smooth and easy, with my refund processed the next day. I was really impressed by the professionalism and kindness shown by the customer service team and how they accommodated my needs.

Overall, I'm thankful to this company and their exceptional employee, Kyle, for showing what amazing customer service is all about.