Buffy - Reviews and experiences

Dealing with this company has been a complete nightmare. I bought a new cooling comforter but it still hasn't been shipped after a whole week. I've tried contacting them several times to check on the status, but I haven't heard back from them at all.

Before this, I had purchased a comforter from them but had to leave it behind when I moved. It was a cooling comforter, which was great, but not washable, so it was a bit tough with a new puppy around. The replacement comforter they sent me had clumpy fill and was uncomfortable.

On top of all that, their 7-day trial period starts from when they ship the comforter, not when it actually arrives. This whole experience has been really frustrating and disappointing.

So, I ordered some sheets back in mid-November, hoping to gift them for Christmas. The website said they were in stock, but then I got an email early December saying they were actually out of stock until mid-December. But guess what? They didn't make it in time for Christmas. Even though I got a bunch of emails promising a new delivery date, it's now late January and still no sheets. After lots of emails back and forth, I had to ask for a refund, which only happened after my third request. I'm really disappointed with how this company handled everything - the lack of communication and not being able to fulfill my order.