Buffy - Reviews and experiences

I got this huge mattress topper, but when I tried to take it back because it was too big for my bed, the company said I couldn't! They told me to donate it to charity and show them pictures, then they might give me my money back. But when I tried to donate it to Goodwill, they said they don't even accept toppers! Such a rip-off, eh?

I recently ordered a King size comforter but was bummed to get a Queen size instead. I reached out to customer service and sent pics of the tag as proof, but they didn't seem to care. It's frustrating to feel like they're not taking my issue seriously, maybe they're swamped with other stuff. It's been a few days now and still no word or return label. It's pretty disappointing how they're handling this, not a good look for their customer service reputation.

I bought a duvet cover and comforter from this company recently, but I had a pretty bad experience. I ordered them a few days before Thanksgiving, only to realize there was a Black Friday deal going on all month. The duvet cover arrived before the comforter, which was weird to me. I didn't even open the duvet cover package because I was waiting for the comforter. They said the comforter would be sent a few days later, but there were shipping delays. They also mentioned they wouldn't bill me until after a 7-day trial period. Even after the trial ended, the comforter still hadn't been shipped. I decided to cancel my order because of all the delays, and I quickly got a refund for the comforter that hadn't been sent. It's been 13 days since they got the duvet cover back, but I still haven't gotten my full refund. They gave me a tracking number for the duvet cover, but the refund is taking longer than I expected.