Best Buy - Reviews and experiences

I bought a laptop from this store and man, was I ever let down by the customer service. The place was a total mess, all disorganized with products stuck to the walls making it impossible to check them out properly. The managers and staff had attitudes, so rude and unhelpful - they just seemed so lazy and uninterested in helping customers. Plus, having those unreliable third-party sellers around was sketchy. Best Buy wouldn't even guarantee their products but were still happy to sell them to us. Just an overall bad shopping trip - I definitely wouldn't recommend giving them any of your business.

I bought a washing machine from Best Buy not too long ago and got the 4-year protection plan as well. Everything was going smooth until the machine started acting up after a year. So, I tried to get it fixed through the repair service, but ran into a lot of problems. The automated system to begin the service request didn't work at all, and the chat support was no help either. The first person I talked to said they couldn't find my service plan, which was a lie, and the second person said I needed to contact the manufacturer because it was still under a 12-month warranty, which was also a lie. I had to guide them to where to find the contract ID on the receipt. After a bunch of tries and getting hung up on, I finally got in touch with a nice rep who found my contract number and updated the info. The whole process was so frustrating and took up a ton of time. I might have to think twice before buying anything else from Best Buy.

I went to Best Buy the other day to buy a laptop, and let me tell you, it was such a letdown. I was checking out the laptops at the Sunridge store and found one that caught my eye. I asked the guy working there if they had it in stock, and he said they were all out but had it at the Deerfoot Mall location. So, I made the trek over to Deerfoot, hopeful that I'd finally get my hands on that laptop. But guess what? They were out of stock too! The salesperson at Deerfoot didn't seem to care at all and just brushed it off. I gotta say, this whole thing really left a bad taste in my mouth, and I'll definitely be shopping somewhere else from now on.

As a regular shopper at Best Buy, I decided to buy a new laptop from them. I was really looking forward to getting a new computer and I was sure that Best Buy would provide me with a great product and service. But, I was pretty disappointed with the service from their third-party seller.

While I was shopping at Best Buy, I bought a laptop and was a bit let down by the service I got from the staff. Instead of being helpful, they were more focused on trying to sell me extra services like Geek Squad. Twice I tried to help other customers too much and was stopped by a team leader. It was frustrating to feel like I couldn't get simple help without being pressured to buy things I didn't need.