Best Buy - Reviews and experiences

I just ordered a new computer online from Best Buy. The website said it would be shipped within 24-48 hours, but it's been 4 days and there's no sign of it being processed. I tried reaching out through chat and phone, but all they said was they were waiting for the courier to pick it up. Another two days went by with no progress. After waiting a week, I decided to cancel my order and got the same computer from Canada Computers instead. I got it the same day! Best Buy's website still says my order is "processing", and their customer service over chat and phone was not helpful at all. They really need to step up their game or think about getting out of the business.

I gotta say, I'm happy with the product I bought but man, the customer service at this store is not cutting it. I ordered a TV back in December and still haven't gotten it. I've called customer service a bunch of times and keep getting different stories. Some say it's ready to go, others say they're still figuring it out. It's frustrating not knowing what's going on. This was my first time shopping here and I gotta say, I expected better service.

The delivery experience for my major appliance was absolutely terrible. It took me three hours on the phone just to try to sort out the issues with my order. Depending on who I spoke to, there was always a different excuse - from not being able to find my order to not being able to help me because it was an in-store purchase. To make matters worse, they couldn't proceed with the installation because they were missing a part that should have been delivered weeks ago. This has been a terrible experience that has completely turned me off from ever using this store again, despite being a loyal customer in the past for all my appliances and electronics.

I recently tried to buy an open box TV screen from Best Buy online. I was really let down by the whole thing. They sent me a bunch of emails with different dates for when it would arrive. Then they finally told me they didn't have it anymore and cancelled my order. It's really frustrating to see a big company like Best Buy mess up this bad.