Bang & Olufsen - Reviews and experiences

the repair paperwork included a short handwritten note from the tech saying they’d inspected the unit, which at least made me think someone actually looked at it. So it wasn’t entirely faceless.
Overall the biggest problems were delivery handling and the back-and-forth with support. It turned a reasonably decent-sounding product into a hassle. If you’re thinking of buying because you saw them in person or a friend recommended them, maybe wait until they have a local repair option or clearer customer promises. I’m left sort of annoyed but also kind of surprised by that tiny personal note — small comfort, really.

I bought the second generation A21 and the seller was super helpful. They knew their stuff and helped me pick the perfect product. The sound quality is amazing and I'm really happy with my new audio system.

I picked up these earbuds and they were a bit funky at first, but I gave customer service a shout and they sorted it out real quick. The sound quality is amazing, it's like having a concert right in my ears! I've had them for a bit now and the sound just keeps getting sweeter and sweeter, it's like a little bash happening in my ears!

I went to the store not long ago and got some help from a guy named Ian who really knew his stuff. I was looking for some top-notch headphones, and Ian was awesome in letting me test out different ones and listen to how they sounded. Thanks to him, I decided to go with the Beoplay HX headphones, and I have to say, they've been amazing in terms of audio quality. Ian really knows his stuff and made shopping a breeze. I'm grateful for his commitment to helping customers find exactly what they need.

The store feels cozy and welcoming, which makes shopping there very enjoyable. The person who helped me knew a lot about the products and was obviously well-trained. She answered all my questions confidently, which made me trust my purchase. Their expertise and great customer service make this store stand out from others I've been to. I would definitely give them a top rating for their excellent service.

I got these new headphones from the store and I was super pumped to test them out! But then they started acting up, and when I asked for help, the customer service was brutal. They didn't want to assist me and even accused me of stealing the headphones. I was really let down by their lack of help and disrespect towards customers.