Bang & Olufsen - Reviews and experiences

I bought a Beoplay A1 speaker not long ago and was really happy with how good it sounded and looked. But, after only using it for six months, the speaker suddenly stopped working. I reached out to the company to see about getting it fixed, but they said it was out of warranty so they couldn't do anything about it. They just told me to check out their refurbished site and recommended I buy something else instead. I was pretty let down by their lack of customer service and how they seem more interested in selling than taking care of customers.

I was so happy when I first got my hands on the 75-inch TV, but that feeling didn't last long. Right after the warranty ended, I started seeing black lines on the screen. I reached out to the company for help, but their technicians told me the screen was faulty and couldn't be replaced because it was no longer in production. I paid $200 for the technician to basically tell me that there was no hope for my pricey TV. It's really disappointing to spend money on what you think is a top-notch product, only to run into such big problems soon after. This bad experience has turned me off from buying anything else from this company in the future, and I'll make sure to warn others about their products.

I went to Bang & Olufsen the other day to swap out my Beoplay EQ for the Beoplay EX. Their stuff is top-notch when it comes to quality and sound, but what really blew me away was how amazing their customer service was. The team there was so helpful and really knew their stuff, making sure I had a smooth exchange. I've never seen such professionalism in the audio game before. Big thanks to the Bang & Olufsen crew for taking such good care of me.