Away - Overall Rating based on 22 reviews
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Poor quality suitcase
I bought a suitcase from this company not too long ago and I gotta say, I was not impressed with the quality at all. I paid a pretty penny for it, but what I got was not worth it. Even though they have this whole "100 day worry free" return policy, they wouldn't take it back when I tried to return it brand new in the box. It really rubbed me the wrong way and I won't be buying anything from them again.
Three pieces of Away luggage in pink
My experience dealing with the Away luggage warranty process has left me feeling pretty let down. I bought three pink pieces of luggage back in 2018 and I was really happy with them. Not too long ago, my carry-on bag cracked, so I reached out to customer service about it. They told me they didn't have the pink color anymore and offered me black, navy, coast, and olive as replacements - all of which are more like men's choices. I mentioned that I was okay with paying more for the Salt color, but they said no to that. I was bummed that they couldn't work with me on getting the color I actually wanted, especially since I was okay with paying for it. The reason I went with Away in the first place was because of that cool pink color option, and now I'm stuck with just a plain black suitcase. I used to really recommend Away to others, but now I'm thinking twice about buying from them again in the future.
Suitcase Repair Kit Purchase
So I bought a suitcase repair kit from this company and honestly, I was pretty disappointed with how it all went down. Their warranty is basically just them sending you a kit to fix your own suitcase, which was super frustrating for me. It felt like I was doing their job for them, you know? And to make matters worse, the pay and benefits (or lack thereof) were just plain laughable.
Recent luggage purchase
I just bought a new suitcase and it was a really bad experience. There wasn't much stock in the store, and the customer service was not good at all. I tried to reach out to the company in London, but they couldn't tell me when they would get more stock. When I contacted the New York location, they said they couldn't ship to the UK, so I had to buy it from another seller. On top of that, the lock on the suitcase was broken. I reached out to AWAY about it, but they didn't seem to care at all about helping me fix it, even if I was willing to pay for it. And they wouldn't even honor their lifetime warranty. Trust me, don't buy AWAY aluminum luggage - you'll regret it.
Multi-color suitcase clash
I bought a suitcase with multiple colours from your company and I was kind of sad when I realized it clashes with my other stuff, especially the Coast Blue overnight bag with the cool SoundWave design. I thought swapping it for a better match would be simple, but it turned into a total mess. The company's exchange system is way too complicated and takes way too much time. They want customers to send back the item, wait for them to get it and process it, and then wait again for the new item to maybe be sent out. It's a long process that can be super annoying, especially if you're in a rush for a trip that's already started.
Carryon suitcase purchase
Oh wow, this carryon suitcase is amazing! It fit all my clothes, shoes, and stuff for a whole week trip so easily. I used it as my carryon the whole time and was really impressed by how well-made, sturdy, and colorful it is. Yeah, it might cost a bit more than your typical carryon, but let me tell you, it's totally worth it. Me and my friends all love this brand and all their stuff. Plus, I got my order super fast, just three days!
Big carry on case with pocket
I ordered this huge carry on suitcase with a pocket, thinking it was brand new, but when it arrived, it was actually used and all beat up. The box was a mess and had been taped shut, the case was scratched and some parts were missing, plus the zipper was broken. It definitely looked like someone had already used it and then sent it back. Pretty disappointing! After reading other reviews with similar complaints, I know I'm not the only one having this issue. I'm definitely returning it and won't be purchasing anything else from them in the future.
Lifetime warranty not living up to expectations
What's the point of a lifetime warranty if it doesn't cover obvious defects, eh? That's the question I found myself asking after the stitching on the side of my product started coming undone. Despite the so-called "lifetime warranty," I was out of luck since this defect wasn't covered, leaving me extremely disappointed, eh. It's frustrating to spend your hard-earned money on a product only to have it fall apart so quickly without any support from the company, you know? Not to mention, the strict 60-day review policy is completely ridiculous - how can anyone know if a product will last in just two months, eh?<br><br> Overall, the quality and customer service from this company seriously need improvement, especially given the price point, you know? I expected more and was left feeling let down and frustrated with the whole experience, eh.
Practical and Stylish Travel Backpack
This travel backpack is amazing. The big opening into the main part makes it so easy to pack and unpack. I love that there's a special spot in the back for my laptop and sweater, separate from everything else. Even though it's small, it fits a lot of stuff and looks good too. The quality is really good and I find it super comfy to wear, even on long trips. I used it as my extra bag on the plane and it worked great as a daypack for outings. The front pocket is the perfect size for all my essentials like my ticket, passport, phone, pen, and more. Honestly, I'm really happy with this purchase.
Travel luggage upgrade
The Bigger Carry-on has been amazing for week-long trips. I thought The Medium was good enough for my 12-day adventure in Ireland, but I wanted something better for shorter getaways. So I decided to give the Bigger Carry-on a shot. And let me tell you, it did not disappoint! It has the same awesome storage space and compression features, it's super light, and lifting it into the overhead bin is a breeze.
I've taken it on two week-long trips so far - one to Disney and another for work - and it's been a game-changer. I was able to pack all my clothes and three pairs of shoes with no problem. Impressive, right? Plus, it fits nicely inside my Medium luggage when I'm not using it, which is super convenient.Suitcase purchase
I purchased a suitcase as a present, but less than a year later, one of the wheels is already falling off. I reached out to customer service to ask for a repair kit under the 'lifetime' guarantee, only to find out it's not as reliable as they claim. There's no phone number to call and talk to an actual person, which is unacceptable.
Packing cubes
So, I got some new packing cubes and man, they arrived crazy fast, like two days fast! They're top-notch quality and so lightweight, which is amazing. I was a bit skeptical at first because of some mixed reviews, but I gotta say, I'm super pleased with my purchase.
Medium Suitcase and The Everywhere Bag
So, I just bought the Medium Suitcase and The Everywhere Bag, and I gotta say, I'm really impressed with the style and colors they offer. They seriously pay attention to every little detail, which might not be a big deal for some folks, but I definitely appreciate it. My favorite feature has to be the lock on the suitcase - it's those small touches that make all the difference. The Medium Suitcase worked perfectly for my shorter trips, usually about a week long. But for longer vacations, I might need to grab an extra carry-on or even think about upgrading to the Large size. The quality seems top-notch, so I'm keeping my fingers crossed that it'll hold up better than my previous luggage from a different company.
Delayed suitcase order
I had such a terrible time with this company. I ordered a suitcase almost three weeks ago and it still hasn't shown up. The tracking info says it's still waiting for the carrier to pick it up, but the company keeps saying it's already been delivered without giving any proof or reason. I've tried contacting them through email and chat, but the replies were not helpful and all over the place. I'm thinking about taking legal action against them now. Stay away from this company at all costs.
Suitcase
As someone who travels a lot, I always trusted this brand for my luggage. But I gotta say, my recent purchase was a letdown. The quality has gone down a lot, and the prices are still crazy high. It used to be a safe bet for long-lasting luggage, but now it's a risk. Changing the return policy from 100 days no questions to 100 days unused shows they know the quality is going downhill. It's sad to see a brand that was so good, take a nosedive like this. I care about quality and dependability when I buy things, so unfortunately, I'll have to find another brand for my luggage from now on.
New bag replacement
I got this awesome bag for my trip to Asia, but it ended up ripping while I was there. I was worried I'd have a big hassle trying to get it fixed or replaced, but it turned out to be super easy! They fixed it up real fast and didn't cause me any headaches. Their customer service was like off the charts good! I'm definitely gonna recommend all my friends to get their bags from here.
Suitcases
I had a pretty crappy experience with the warranty of the company I got my suitcases from. They say they care about us customers, but their warranty didn't show that. I have a bunch of suitcases from them and when I had a problem, their warranty was pretty disappointing. As a smart shopper, I think companies should back up their products and help us out when we need it. But this company didn't do that. I won't be buying from them again unless they step up and make some big changes to their policies.
Lock replacement and multiple suitcase purchases
I had a problem with my suitcase where the lock wouldn't open recently. I got in touch with customer service and they were really quick to help out. They said they'd swap out the lock for free at their shop. I've bought cases from them a few times before, and I've always been blown away by how well they take care of their customers. Not only do they have amazing customer service, but their cases are top-notch too. I'd definitely recommend this company to anyone looking for high-quality luggage.
Backpack zipper issue
I bought a backpack not too long ago, and now the zipper has gone kaput after just a year. I shelled out a lot of cash for it, so I was hoping for better quality and toughness. When I reached out to the store for help, I found out that even though they offer a lifetime warranty, it doesn't include backpacks after a year. I was pretty let down by this lack of coverage, and now I'm thinking about shopping somewhere else.
Overpriced luggage case
I was really let down by the luggage case I bought from this company. The quality was not up to par, and the wheels didn't work well enough to keep the case from dragging on the ground. I totally felt like I threw away my money on this buy. I was hoping for better considering how much I spent, but it just didn't live up to my expectations.
Review with most votes
Backpack zipper issue
I bought a backpack not too long ago, and now the zipper has gone kaput after just a year. I shelled out a lot of cash for it, so I was hoping for better quality and toughness. ... Read onBy: Wanda