ASOS Reviews
Reviews (9)
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Premium user order with stolen parcel
As a VIP customer, I've always been happy with the service I get from this company. But in my last order, one of the packages got swiped right after it was dropped off. Not a fun situation, but I gotta give credit where it's due - the customer service team was on it. After waiting three days for a fix, a guy named Wasim swooped in and took care of everything smooth as butter. They offered to send me a new package or give me a refund, and I really appreciate how quickly they handled the issue. The whole thing was dealt with professionally and with empathy, which made me feel like a valued customer.
Clothing items
I just ordered some clothes from this online shop I've been buying from for a while now. I was kind of bummed out with how the return went this time. I had to pay a restocking fee, which seemed unfair since I tried to start the return right after getting the clothes. The customer service person messed up, so I had to do the return all over again and pay the fee. It wasn't cool and kind of tainted my good shopping experiences with them in the past. Also, I've had trouble with sizes being off and needing to return or exchange some stuff.
Next day delivery order
I placed an order for next day delivery not too long ago, but it ended up being a week late. I was pretty bummed about the delay, especially since I needed my purchase right away. But I gotta say, the customer service I got through the chat was top-notch. The rep was super helpful and really understood the situation, and quickly got a replacement sent out for me.
Awesome hoodie and jeans
Just got this super cool hoodie and jeans on a whim, thinking it would be the usual online shopping headache. But, to my surprise, everything went super smoothly! Easy and quick checkout, delivered right to my door in just a few days. The quality of the clothes was even better than I expected and they fit perfectly. Really impressed with the whole experience!
My new clothes
OMG, I can't believe how quickly my clothes arrived! It used to take forever, but now they come in just 3-5 days. It's such a huge improvement! I absolutely love my new clothes, they fit perfectly and look super cute.
Assisted by customer service agent
The customer service rep I talked to, Joshua, was super helpful and quick to assist me when I got a messed up order. His professionalism totally made me see the brand in a different light. Really thankful for his help and would totally suggest reaching out to customer service if you have any problems.
A super cool hoodie
OMG, the online chat was super easy to use, eh! When I needed to talk to a real person instead of those boring automated responses, they answered right away and fixed my problem faster than I can finish my homework, eh! It was like, the best thing ever, seriously. 10/10, I would totally chat with them again!
My order got lost and maybe stolen by a mean neighbor 😡
Oh man, I was so frustrated when my order ended up at the wrong place and I was worried someone might have swiped it. The worst, right? But then I chatted with this really sweet person and she totally sorted everything out and reassured me. Honestly, she's amazing! 😊
Late refund issue
Hey ASOS, what's up with the delay in processing my refund? Can I chat with someone to sort this out? It would be great if there was an email option for inquiries or complaints. Thanks a bunch!
