ASOS - Reviews and experiences

they offered a quick refund and sent a replacement without the usual script. The second package arrived in decent time and the item was fine. It didn't erase the earlier hassle, and I still think quality control has slipped, but that one solid fix turned my annoyance into cautious satisfaction. I’ll give them another shot, but I’m not blindly loyal. Keep an eye on their returns policy — it mattered here.

I've been feeling a bit unsure about my time on this website. I do like that there's a lot of products to choose from and the website is easy to use, but I've had some issues with the customer service. Some of the agents I've talked to weren't very helpful and kind of brushed off my concerns, which is frustrating. Also, I wasn't happy about hearing that they're going to start charging a fee for returns under a certain amount. I really appreciate being able to return things for free online, so this change has me thinking twice about shopping here often.

I just bought something using a discount code and it saved me a bunch of money. But when it arrived, the item was the wrong size. I can't even do an exchange, so now I have to send it back and buy it again at full price. It's really annoying and I'm not happy with how exchanges are handled.

My recent experience with this online retailer was really not great. I ordered a bunch of stuff from them, and when my package arrived, I saw that a big chunk of my refund was nowhere to be found. It looks like ASOS likes to conveniently "forget" to give customers back their money for some items, especially when you order a bunch of stuff. This sneaky move has left me feeling pretty annoyed and let down by the company's lack of honesty and trustworthiness. I suggest other customers keep an eye out and make sure to double-check their refunds to make sure they're getting back all the money owed to them.

I just ordered some clothes from this online shop I've been buying from for a while now. I was kind of bummed out with how the return went this time. I had to pay a restocking fee, which seemed unfair since I tried to start the return right after getting the clothes. The customer service person messed up, so I had to do the return all over again and pay the fee. It wasn't cool and kind of tainted my good shopping experiences with them in the past. Also, I've had trouble with sizes being off and needing to return or exchange some stuff.

Hey ASOS, what's up with the delay in processing my refund? Can I chat with someone to sort this out? It would be great if there was an email option for inquiries or complaints. Thanks a bunch!