Ashley Home Store - Reviews and experiences

Let me tell you, do not even bother with this company. I ordered a bed and a couch, pretty simple stuff, you'd think. But oh no, it was a mess. The delivery got delayed so many times, and when they finally came, the bed was missing a footboard. And to top it off, the delivery guy didn't even bother to put it together right. It's like they want to make customers mad on purpose. Dealing with their customer service team was a nightmare - they wouldn't let me talk to a manager and kept saying they'd call back but never did. And when I asked to return everything because of all the problems, they wanted to charge me a fee. Can you believe that? Do yourself a favor and stay far away from this place.

I bought this super pricey new bed set, a king-sized one with all the bells and whistles, you know? And get this - the dudes putting it together were so pumped about using their power tools, they accidentally broke my daughter's bed! Can you imagine? It fell to pieces as soon as they split. So, I called them up right away, and they claimed they were meant to take a pic when they dropped it off, but they didn't. Shady, eh? They've been jerking me around for a whole year trying to sort it out, like, seriously!