Ashley Home Store - Reviews and experiences

Six years ago, I made a big mistake buying a Love Seat from the store. At first, I thought it was nice and stylish, but within two weeks, it started making all these annoying cracks and squeaks. I got a replacement, but the new one had the same problems. It was super frustrating! I ended up selling it because I couldn't stand the poor quality. Recently, I went back to the store looking for a small couch for my senior apartment, hoping for a better experience. Unfortunately, just three weeks after getting the couch, it started squeaking and cracking too, which could be dangerous. I talked to the manager about it, but they just didn't seem to care. Turns out, I wasn't the only one having issues - lots of other customers had the same problem with badly made furniture. The store's lack of responsibility and refusal to fix things left me really disappointed. I decided I'm never going back there again.

I just bought some furniture from a store, and it was a bit of a letdown. They said they had good stuff and would fix any issues, but I got a messed up mattress and the wrong pillows two times in a row. I tried talking to them about it, but they didn't really want to help me out.

So, I went to the store the other day and bought some stuff. Gotta say, it wasn't the best experience overall. Sara at the Whitby store was great, super helpful. But when they delivered the ottoman and sofa to my place, things went downhill. The ottoman was all messed up, like, you could see it was damaged in the middle, like someone had been sitting on it for years. I contacted customer service and even had a technician check it out, but they said they had to fix it instead of giving me a new one. Like, seriously? It was a brand new ottoman, I paid good money for it, should've gotten a new one. The offer they made, a little credit or repair, just didn't cut it for me. I expected better quality and service from them.