Arket - Reviews and experiences

The product I got was in really bad shape, all messed up and not usable at all. So I called customer service to talk about it, but they said I had to send it back to get my money back. That's not right 'cause no one can use it like this. I think they should've just sent me a new one or gave me my money back without me having to go through the trouble of sending it back. This whole thing was so frustrating and inconvenient.

So, I bought something from this store and man, it was way too big when I got it. So, I decided to send it back right away. But let me tell you, the return process has been a total nightmare. I sent it back weeks ago, and when Royal Mail tried to deliver it the first time, they were told to hold off. Finally, they did end up delivering it, but the customer service team hasn't even recognized that I sent it back or given me a refund. This lack of communication and slow processing has really put me off from shopping here again.