Ardene - Reviews and experiences

My experience at the store was pretty disappointing. I bought a pair of sneakers there recently, and then found out they don't give refunds for final sale items. It wasn't obvious on the receipt that the sneakers were final sale, which I think is kinda sneaky of them.

I ordered a hoodie and leggings online and it was such a bad experience. The size chart was totally off, and when I wanted to return them, they said no because it was final sale. So not cool, especially when they claimed to have "easy returns". Come on Ardene, step up your game.

My recent experience shopping online at your store was kind of disappointing because of the refund policy you have. I bought a pair of shoes, but they didn't fit right so I had to return them. I was surprised to find out that not only did I have to pay a $5.00 restocking fee, but I also wasn't refunded the shipping cost and tax. To me, that doesn't seem fair and feels a bit like a scam. I know it's important to have clear refund rules, but taking out those fees, especially when the product is faulty, doesn't give customers like me a good feeling. Since I don't have a physical store close by, I rely on online shopping a lot and this experience didn't leave me with a good impression. It would be great if the store could think about changing these policies to make customers feel more trusted and loyal.

I bought some items on sale for 70% off, but didn't realize they were final sale items. The policy wasn't clearly mentioned in the main ad or when selecting the items. It was hard to find the return and exchange policy.