Anker reviews

My recent experience with getting a replacement for a product I bought was really frustrating. The responses from customer service through email were slower than what I expected, causing unnecessary delays in fixing my problem. It took weeks to sort out the replacement, and when I finally got the new product, it wasn't even what I had ordered originally. Even after going back and forth through many emails, the issue was still not fixed to my satisfaction. This whole ordeal has made me unhappy with my purchase from this company, and now I'm not sure if I want to recommend their products or buy from them again.

I bought this wireless charger and it only charges your phone once with just 10m amps. What a rip off, eh? It's so expensive and doesn't even work well. Their customer service is the absolute worst, eh? Save your money and buy from somewhere else, trust me.

I purchased the Eufy2c cameras back in November 2023. Unfortunately, one of the cameras started to have an issue with picking up movement because the lens got foggy. I tried cleaning the lens, keeping it indoors, and repositioning it, but the problem kept happening. When I contacted customer service at Anker for help, the experience was really frustrating. Each advisor kept asking me to do the same troubleshooting steps and provide information like the invoice, serial number, and shipping address that I had already given multiple times. They were slow to respond to my emails, which didn't help. It took several exchanges before they offered to replace the camera with a different model, the Eufy2, which wasn't what I wanted. It took a few more emails before they finally agreed to exchange the camera with a similar one. Overall, the customer service was not good and it took way too long to sort out the issue.