ANINE BING - Reviews and experiences

I got a couple things a little while ago and paid with Apple Pay. But hey, one of the things I ordered wasn't in stock, so they promised me a refund. It's been two months already and I still haven't seen that money back. I've tried reaching out to customer service by email, but the replies I'm getting seem like they're just copy-pasted and not doing much to help. It's frustrating that they're not owning up to their mistake or actually helping me out. All in all, my time dealing with this company has been a letdown when it comes to both their service and the stuff they're selling.

I recently bought x3 Sweatshirts from the website and I've been having a real issue with customer service. I've been trying to get a returns label for the past 4 days and I haven't heard anything back. I even contacted the Mayfair store to see if they could help me follow up with customer service, but no luck there either. It's frustrating to feel like my questions are constantly being ignored. It seems like I'm not the only one dealing with these problems, as other customers have also left negative reviews about the brand's service. In this day and age, it's not okay for a luxury brand to treat their customers like this. The lack of responsiveness and help with returns is really disappointing, especially when most other retailers make the process so easy.

I had a pretty bad experience recently with this brand's customer service when I needed a returns label. Waited for 4 days, tried reaching out by email, but got no response. It was so frustrating because they usually pride themselves on giving top-notch service. Finally got the label, dropped off the package a week ago, but the tracking says it's still not picked up. I feel really let down and frustrated by the whole thing. It's definitely given me a bad impression of the brand and made me think twice about buying from them again.

For real, the customer service at this place is a total joke, eh? I got myself a slick black leather jacket online, and it showed up lookin' mint, but sorry to say, it didn't fit quite right. I dug through the whole package huntin' for return info, but came up empty-handed. So I shot 'em four emails askin' for a return label so I could ship it back. I went the extra kilometer and phoned up one of their stores, and a super nice lady told me she'd let the big shots know about my problem. But dang, despite all the hustle, still haven't heard a peep from 'em. Feels like they don't give a damn about their customers once they've made a sale, eh?

I've been waiting for my refund since February 22nd. I bought a pair of shoes, but they were the wrong size and had some wear on them. It seems like they were just trying to clear out their defective stock by putting them on sale. These shoes were made in Turkey, but the price was way too high for the quality. As a loyal customer, I'm really disappointed and won't be buying from them again.