Americanstandard Us - Reviews and experiences

would the company actually listen to me, or assume my husband was the decision-maker? Seemed petty to stress about, but I’ve learned to trust small gut feelings.
Scheduling went fine online, but when they called to confirm they kept insisting that my husband had to be present for the appointment. I tried to explain calmly — I own the rental, I pay for repairs, I make the calls — but their reps kept repeating their policy like a script. I even said, “He’ll be there, but he’s working with the landscaper, I’m the one making the choices,” and they still said no, he needed to be standing there while they went over everything. That moment was when the little worry turned into real irritation.
I get policies; I really do. But this wasn’t a credit card issue or a warranty question, it was a simple install walkthrough. The idea that because I’m married someone else has to be present felt outdated and honestly kind of insulting. It left me feeling dismissed, like my ownership didn’t matter. Small human detail: I laughed out loud at them telling me their rule would apply even if I came alone — “because you’re married.” That’s a sentence I did not expect in 2026.
In the end I cancelled. Partly out of principle, partly because I didn’t want the awkwardness of having my husband play a role he doesn’t have. So my initial doubts — would they respect me as the buyer? — did not disappear. They were confirmed. I felt annoyed and a bit disappointed, not dramatic, just tired of archaic assumptions. If you’re solo-owner or the one paying for things, be ready to push back or walk away.