Americanstandard Us - Reviews and experiences

Halfway through the demo I remember thinking “this isn’t what we agreed” — and that sums it up. I booked them about two years ago after a consultation with Rebecca; we initially wanted the guest bath but switched to the master since it made more sense. I was worried about switching rooms and the price difference beforehand, and I told her that. That worry didn’t vanish — she got terse once we were past the cancelled deadline and that set the tone. The first installers left a mess and the work had to be redone, so my first impression of a long-established company quickly soured. I called for answers, left messages, and heard nothing back; felt like my concerns didn’t matter. I used the new shower soon after the redo and it’s okay now, but the process drained a lot of trust. If you’re on the fence because of cost or customer care, know my doubts weren’t really resolved.