Americanstandard Us - Reviews and experiences

Halfway through the demo I remember thinking “this isn’t what we agreed” — and that sums it up. I booked them about two years ago after a consultation with Rebecca; we initially wanted the guest bath but switched to the master since it made more sense. I was worried about switching rooms and the price difference beforehand, and I told her that. That worry didn’t vanish — she got terse once we were past the cancelled deadline and that set the tone. The first installers left a mess and the work had to be redone, so my first impression of a long-established company quickly soured. I called for answers, left messages, and heard nothing back; felt like my concerns didn’t matter. I used the new shower soon after the redo and it’s okay now, but the process drained a lot of trust. If you’re on the fence because of cost or customer care, know my doubts weren’t really resolved.

the anchor for the glass broke and scraped the chrome, then the replacement arrived not pre-drilled so the door sits slightly off. Annoying, sure — I mean, it’s visible if you look — but the installers did everything they could and were professional, so that calmed me down. We use the shower every day, mornings and the odd evening rinse, and after eight months it still performs well. Small imperfections aside, the finish looks good and the team’s effort mattered. I’d tell a friend to consider it, with a heads-up about parts. Overall I went from sceptical to pleased — not blind praise, just satisfied.

I didn't expect to enjoy a shower replacement so much — stupid to say, I know, but the new step-in feels like a tiny spa every morning. The floor isn't slippery, the glass doesn't scream 'budget', and the water pressure is steady (not one of those trickle-job deals we've had before). The crew was polite, showed up on time, took out the old tub, gutted the room and rebuilt it solidly; they even wiped down the mess and asked us to inspect before leaving. I've had contractors who ghost you or patch things; these folks actually finished what they promised. Also the rep who came by was clear and friendly, which helps. Pretty grateful it worked out.

tidy work, no mess left on the floor, a quick demo so I wouldn’t be fumbling later. If a friend asked, I’d tell them to think about comfort first, budget second. Overall I’m glad I went for it. It’s practical, and a tiny treat too.

Right in the middle of a freezing week I remember standing there, hands in my pockets, thinking this is a nightmare. I’d first noticed this model at my neighbour’s place and even recommended it to a coworker, so I felt stupid when the two‑year old unit died. The turning point for me was when the installer finally owned the mess — they rechecked registration, admitted they’d missed registering it properly, and agreed to push the part forward with the supplier. It didn’t fix the fact that warranty time got reduced and the compressor was back‑ordered for weeks, and yes I still had to cover some labour costs, but that moment — when someone took responsibility and gave a realistic timeline — was when I felt satisfied. Small relief, but real. The manufacturer’s initial runaround was frustrating, and the wait without heat wasn’t great, but getting straight answers and a clear plan from the dealer made me trust them again enough to recommend they handle the install for the friend I tipped earlier.

once fixed it works fine, but getting there was a mess.

30 and wrapped up by mid-afternoon, which honestly made my whole day easier. They kept me in the loop as they worked, which I appreciated — the kind of updates that stop you from worrying. It's a straightforward setup: one control for temps, no gimmicks, and they still walked me through simple upkeep like clearing the drain plate so I actually know what to do. The materials looked solid, installation went smoothly, no big surprises. Now my mornings are quicker, less clumsy getting in and out, and it's easier to clean between jobs or after the kids use it. Price was nicer than other quotes I’d gotten, so that helped me decide. Small things could be tidied up later but nothing major. All in all, good product, good crew, and I’d tell friends to go for it — satisfied and relieved, really.

would the company actually listen to me, or assume my husband was the decision-maker? Seemed petty to stress about, but I’ve learned to trust small gut feelings.
Scheduling went fine online, but when they called to confirm they kept insisting that my husband had to be present for the appointment. I tried to explain calmly — I own the rental, I pay for repairs, I make the calls — but their reps kept repeating their policy like a script. I even said, “He’ll be there, but he’s working with the landscaper, I’m the one making the choices,” and they still said no, he needed to be standing there while they went over everything. That moment was when the little worry turned into real irritation.
I get policies; I really do. But this wasn’t a credit card issue or a warranty question, it was a simple install walkthrough. The idea that because I’m married someone else has to be present felt outdated and honestly kind of insulting. It left me feeling dismissed, like my ownership didn’t matter. Small human detail: I laughed out loud at them telling me their rule would apply even if I came alone — “because you’re married.” That’s a sentence I did not expect in 2026.
In the end I cancelled. Partly out of principle, partly because I didn’t want the awkwardness of having my husband play a role he doesn’t have. So my initial doubts — would they respect me as the buyer? — did not disappear. They were confirmed. I felt annoyed and a bit disappointed, not dramatic, just tired of archaic assumptions. If you’re solo-owner or the one paying for things, be ready to push back or walk away.

they promised a non-slip floor but once you add warm water, soap and shampoo it gets slicker than I expected. I ended up having someone install extra non-slip strips — small fix, but annoying that I had to ask. No big drama, though; the rails and layout give me confidence and I can shower without that old anxiety (which is a win). If you want a practical solution and someone who listens, this is worth a look, just double-check the anti-slip surface or be ready to add strips yourself. Overall, it's not perfect, but it works—and that matters.