American Eagle - Reviews and experiences

During my recent shopping trip, eh, I went to the store to check out some new stuff. When I walked in, I was kinda let down 'cause a bunch of the store staff didn't seem too interested in helpin' out. I passed by a few employees, but none of 'em said hi or offered to lend a hand. Finally, when I got to the fitting rooms, one staff member reluctantly helped me out, but it was clear that overall, the service wasn't great. My teenage buddies even noticed. It's a bummer to see the customer service at this place go downhill in the past few months. I think the management needs to step up and improve how they treat their customers. On the bright side, I do appreciate their efforts to show off different sizes and styles in their ads.

So I ordered this hoodie and jeans online and went to pick it up in-store. When I got there, they kept emailing me saying my order was ready, but I had already picked it up! When I tried to chat with the customer service folks online, "Elizabeth" just disconnected me before I could even give her my order number. Then "Tiana" straight up fibbed and said she answered my question when she really didn't. I finally got my order sorted out, but geez, the service was so rude and nobody even said sorry for hanging up on me!