American Eagle - Reviews and experiences

So, I ordered some things online not too long ago and boy did I run into a bunch of problems. I got all these emails saying my order was gonna be delayed, and then out of nowhere, one of the items got canceled without a heads up or anything. The website tracking had me thinking my stuff was already on its way, but when I hopped on online chat with customer service, turns out the carrier's tracking was messed up. They offered to refund my order and told me to call back for a free 2-day FED-EX shipping option. But honestly, I've kind of lost faith in the whole system here. I can't take the chance of my order showing up late, especially since I needed it in a hurry. So, I'm calling it quits on shopping with this service.

Oh man, it's been a total nightmare! I ordered something online three weeks back and it's still not here. Neither Canada Post nor the company know where my package is. They're telling me to wait two more weeks, but come on, really? Am I just supposed to hope it shows up out of nowhere? I've been a loyal customer, but all I've gotten in return is stress and letdowns. I feel like I've been ripped off.

I've been seeing a lot of people talking about issues with orders and stuff not being up to snuff because of COVID-19. Personally, I snagged a couple pairs of shorts on sale, 50% off, which was awesome. I was pretty shocked when one pair got shipped out the next day and the other one just went out today. Seems like not everyone is dealing with delays like we thought. I haven't actually received the shorts yet, but I wanted to give my two cents on the situation.

So I bought these black jeans from this store, eh, and let me tell you, it was not a good time. The shipping company lost my stuff not once, but twice, and they had the nerve to say it was delivered both times! I even called the shipping company to double-check, and yup, no sign of my package. So I tried talking to the store's customer service, but they weren't much help. They wouldn't give me a refund for the second lost order because I already got one for the first one. It was just all around frustrating and disappointing, eh. Safe to say, I won't be ordering from them again, that's for sure.

Ordering stuff from them online is just brutal. Like, legit, 3 outta 4 times my packages haven't even made it to my door, even though they said they did. It's so annoying to always have to hunt them down. I'd rather just pay for shipping and actually get my stuff, rather than deal with this mess.

So basically, I ordered this really cool outfit back in January, but the delivery guy came when I wasn't home 'cause I was hanging out at my friend's place. I told them to send it to the post office instead, but never got an email telling me it was ready for pick up. So I called customer service and talked to this lady named Denise, who said she couldn't find my package and would "look into it" and let me know in 3-5 days. It's been almost 2 months now and I haven't heard a peep. No sign of my order, my cash, or even a refund. Denise is ghosting my emails. This whole situation is driving me nuts and I'm feeling pretty bummed out.

The things I bought from this company, whether from Aerie or American Eagle, are top-notch quality, no doubt about that. But man, oh man, let me tell you about the headache I had with their shipping. They use their own delivery service called AirTerra, along with a bunch of other last-mile distributors. Twice now, my orders never showed up, and I had to beg for my money back. The first time this happened, I took a chance and reordered with a Two-Day shipping coupon they gave me. Lo and behold, it showed up on time through USPS. But the second time, no coupon, no reorder from me. If you're thinking about buying stuff from this company, I'd suggest going to a physical store or shelling out extra for that guaranteed two-day shipping to steer clear of the AirTerra mess.

I ordered some really awesome clothes online, eh. But guess what? They never showed up when they were supposed to! I was really looking forward to wearing them, but nope, they were a no-show. So I gave the store a call, right, and they told me sometimes the delivery folks say they dropped it off when they really didn't. Not cool, eh? I want my new clothes, I tell ya! I don't think I'm gonna order from them again, that's for sure.