American Eagle - Reviews and experiences
Oct 2023-Apr 2024
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Reviews (19)
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cool clothes
cool clothes
Returns & RefundsI went to this store to buy some nice clothes, but the service was terrible! It's way too difficult to cancel an order or get a refund. And guess what? They still haven't shipped my order, my stuff is just sitting in the back room. It feels like they don't value their customers at all. The folks in charge here are just rude!
Order mix-up, poor delivery process
Order mix-up, poor delivery process
Returns & RefundsI recently bought something and got the wrong stuff. I talked to customer service and they said sorry, but couldn't fix it right away. They told me to send back the wrong stuff and wait for my money back, which was really annoying. The back-and-forth with customer service took forever because it was all done through email. I tried my best but all they gave me was free shipping on my next order as an apology. The customer service was slow and not very helpful, I was pretty disappointed with the whole experience.
Online clothing purchase
Online clothing purchase
Returns & RefundsEven though some people didn't like the delivery service, I've always had really good experiences buying clothes online. I live far away from any actual stores in the countryside, so online shopping is my go-to. So far, this retailer has been super easy to deal with and trustworthy. Returns have been a breeze and they process refunds quickly. I love how simple and convenient it is to shop on their website, so I’m definitely sticking with them as a customer.
Pants ordered, received wrong item
Pants ordered, received wrong item
Returns & RefundsOrdered some pants back in November, ended up getting the wrong item in the middle of January. Customer service has been absolutely awful - despite reaching out multiple times to various staff members, still no solution or refund. I'd recommend avoiding this place if you don't want to risk losing your hard-earned money.
About American Eagle
American Eagle Outfitters, Inc., commonly known as American Eagle, is a global retailer specializing in high-quality, on-trend clothing, accessories, and personal care products at affordable prices primarily targeting teens and young adults. Founded in 1977 by brothers Jerry and Mark Silverman as a subsidiary of Retail Ventures, Inc., a company which also owned and operated Silverman's Menswear, American Eagle has grown from a single store in Michigan to a major international presence. The brand is well-known for its denim collections but also offers a variety of other apparel and accessories. American Eagle has made a significant commitment to sustainability and inclusivity in its product lines and marketing. Over the years, it has expanded its presence through physical stores and a robust e-commerce platform, establishing itself as a key player in the global fashion retail market.
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Last update: November 29, 2024
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