American Eagle - Reviews and experiences

I've been a loyal customer for years, shopping both in-store and online. Recently, I ran into a frustrating problem with the rewards program. Suddenly, all my hard-earned points just vanished into thin air. I've tried contacting the support team several times, but all I get is the same promise to check it out. It's been more than three months now, and I haven't heard anything back or gotten any help. It's really disappointing to see a company fail to properly support their rewards program.

My recent experience ordering clothes online was so annoying. I used my credit card this time because Apple Pay messed up for me before. Even though I got the package quickly, I was so surprised to see that American Eagle charged my debit card without asking and even sent another package that I didn't want. I was really disappointed by their lack of communication and transparency. I tried to fix things by contacting customer service many times, but they just went quiet after getting all the info they needed. Their bad service and not taking responsibility makes me not want to shop there again.

So I got this $75 gift card, eh? And then, get this, I was supposed to get a $25 bonus reward, but you know what? It never showed up! I was so ticked off because I had my eye on this really cute sweater, but now I gotta wait until next week just to see what the deal is. Like seriously, does anyone even work there who can lend me a hand, eh?